TERMS AND CONDITIONS

Please read these Terms and Conditions ("Terms") carefully before using or placing an order with Vol.Climbing. These Terms are subject to change without notice, and it is your responsibility to review these Terms prior to each order.

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1. Definitions:

a. "Vol.Climbing" refers to our company.

b. "Customer" or "You" refers to the individual, climbing center or bouldering center placing an order.

c. "Products" or "Climbing Volumes and Holds" refers to the items offered by Vol.Climbing.

d. "Order" refers to a purchase request submitted by the Customer.

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2. Orders:

2.1 Placing Orders: Orders can be placed through our website. By placing an order, you agree to these Terms.

2.2 Order Acceptance: Vol.Climbing reserves the right to accept or reject any order. Orders are considered accepted when an order confirmation is issued.

2.3 Product Availability: Product availability is subject to change. We will inform you of any unavailability and offer alternative products or a refund.

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3. Payment:

3.1 Pricing: All prices are in pound sterling and are inclusive of UK taxes. Prices are subject to change without notice.

3.2 Payment Methods: We accept various payment methods, as specified at checkout. Payment must be received in full before an order is shipped.

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4. Shipping:

4.1 Shipping Fees: Shipping fees are the Customer's responsibility and will be added to the order total during checkout.

4.2 Delivery Time: We will make every effort to ensure timely delivery. However, we are not liable for delays due to external factors.

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5. Returns and Refunds:

5.1 Return Policy: We accept returns within 30 days of delivery for damaged or defective products. Returns for other reasons are subject to our discretion.

5.2 Refunds: Refunds will be issued in the original payment method. Shipping costs are non-refundable.

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6. Warranty:

6.1 Product Warranty: Our products are covered by a 1 year fair use warranty. Any defects in materials or workmanship will be repaired or replaced at our discretion.

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7. Intellectual Property:

7.1 Ownership: Vol.Climbing retains ownership and all intellectual property rights over the design and manufacturing of our products.

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8. Limitation of Liability:

8.1 Indirect Damages: Vol.Climbing is not liable for any indirect, incidental, or consequential damages related to the use of our products.

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9. Governing Law:

9.1 Jurisdiction: These Terms are governed by UK law.

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10. Privacy Policy:

10.1 Data Collection: We may collect and use your personal information as outlined in our Privacy Policy.

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11. Amendments:

11.1 Changes to Terms: Vol.Climbing reserves the right to modify these Terms at any time. Updated Terms will be posted on our website.

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12. Contact Information:

If you have questions or concerns about these Terms or any aspect of your order, please contact us via the 'Contact Us' form on our website.

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By placing an order with Vol.Climbing, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You should save and/or print a copy of these Terms for your records.

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Vol.Climbing

Unit C5, Talbot Green, Pontyclun, CF72 9FG UK

27 Oct 2023